Introduction

Most people have used a customer service chatbot that didn't help.

It answered a question no one asked. It couldn't see the order that was already on screen. It looped back to "How else can I assist you today?" three times in a row before handing off to a …

Introduction

AI agents are different from traditional chatbots because they can do more than generate text. An agent can interact with external tools such as APIs, databases, search engines, calculators, code interpreters, file systems, and business applications.

But this creates an important question:

How does an AI agent decide which …

## Introduction

Chatbots and AI agents are both becoming common in modern applications, but they are not the same.

A chatbot is primarily designed to communicate with users and provide responses, while an AI agent is designed to understand a goal, make decisions, use tools, and take actions to accomplish that …